Account Settings and Personal Details

Upon signing up, users have the option to register either as a client or a freelancer. Freelancers can apply for jobs, and if accepted, they gain full platform functionality. Clients can request project proposals or purchase a project.

You can change your account settings, including your personal information, by navigating to your profile and selecting the relevant Edit Profile options.

If you forgot your password, click on the "Forgot Password" link on the login page. You will receive an email with instructions on how to reset your password.

Yes, your personal information is safe with us. We adhere to stringent data protection laws and employ advanced security measures to protect your data.

Yes, you can deactivate or delete your account at any time. Please note that this action is irreversible, and all your data will be permanently deleted from our system.

No, each user is allowed to have only one account on the platform. This is to ensure fairness and maintain the quality of our user community.
Freelancer Selection

Freelancers are selected either by the client or recommended by our platform's algorithm. If chosen through the algorithm, we consider availability and prioritize based on factors like past performance, skills, experience, and ability to meet project requirements. Our aim is to find the best match for each project, ensuring successful outcomes.

Our platform prioritizes project completion and client satisfaction. If a freelancer cannot complete a project, we work to find a replacement as soon as possible and take necessary actions to ensure that project deadlines are met.

Our platform has a stringent process for freelancer selection, including skills testing and reviewing past performance and experience. Post-selection, we have a robust review and feedback system that allows clients to rate freelancers' work, which helps us continually monitor and maintain quality standards.

Yes, clients can request a specific freelancer if they are available and agree to work with the client again. This ensures a personalized approach to project assignments and facilitates seamless collaboration between clients and freelancers.

Freelancers are required to maintain an updated calendar on our platform that indicates their availability for the next six months. This calendar can be updated as often as necessary, allowing freelancers to adjust their availability in case it changes.

Yes, freelancers can apply for new roles at higher levels, provided they meet certain performance and experience criteria.
Payment and Dispute Resolution

Clients are required to make a deposit that goes into an escrow account when the project begins. The funds are released to the freelancer only when the project is completed or at specific milestones.

Freelancers set their hourly rates when they join our platform and can be paid based on the number of days worked in an 8-hour day, with a minimum hire period of one day. The freelancer's compensation is calculated by subtracting platform commission fees and any applicable transaction fees from their earnings.

The platform has a dispute resolution system in place. If a dispute arises, the case is reviewed by our team who make a decision based on the evidence provided by both parties. We encourage clients and freelancers to communicate and resolve their issues amicably before escalating to dispute resolution. It is advised to notify the platform of any potential disputes as soon as they arise.

The platform commissions consist of two components: for clients, it varies between 7-10%, and for freelancers, it's a fixed rate of 6%. These fees are essential for supporting the platform's ongoing operations and services, ensuring a reliable environment for clients and freelancers to collaborate.

Yes, payment transaction fees are in place to facilitate the checkout process and the secure transfer of funds from escrow to freelancers.

No, there are no extra charges after the checkout. The price includes all relevant fees and components.
Project Management and Communication

Yes, you can save your project details and continue at any time convenient for you.

Clients can track the progress of their projects through our platform, where project milestones, and status updates are displayed. This allows for real-time tracking and visibility over the work being done.

Yes, clients can share files directly with freelancers through the platform's system. All file types are supported.

Yes, our platform includes a built-in messaging system that allows for real-time communication between clients and freelancers.

Yes, upon the completion of a project, clients are encouraged to rate and review their freelancer's work. This feedback is crucial for maintaining the quality of work on our platform.
Freelancer Performance Evaluation and Improvement

Freelancer performance is evaluated based on various factors, including quality of work, adherence to deadlines, communication skills, and client feedback. After the completion of a project, clients are encouraged to rate and review the freelancer, which greatly influences their overall performance rating.

Freelancers who consistently receive poor ratings are subject to a review by our platform. Depending on the results of this review, they may face various consequences, including account suspension or deactivation. We prioritize the quality of services provided to our clients and take necessary steps to ensure this.

Yes, freelancers can improve their rating by delivering high-quality work, adhering to project deadlines, communicating effectively, and meeting the client's needs and expectations.
Online & Technical Support

Yes, we provide email support for our users to help with project requirements and answer any questions or concerns. In addition, we offer technical support to assist users with any issues or difficulties they may encounter while using the platform.

You can reach our support team by sending an email to contact@ephylink.com. We strive to respond to all inquiries promptly to provide the necessary assistance.